ANSWERS TO YOUR QUESTIONS

Ordering & Shipping Information

HAVING TROUBLE PLACING AN ORDER?
Please email us at: info@sleepphones.co.nz for assistance. You may also want to try opening the site in a different browser to see if that will alleviate the issue.
WOULD IT BE POSSIBLE TO PLACE AN ORDER BY TELEPHONE?
Yes! You can call me at Chocabloc Limited on mobile: 022 093 9060.
CAN I PAY BY CHEQUE OR MONEY ORDER?
Sorry, this method of payment is not currently available.
CAN I PAY BY BANK ACCOUNT DIRECT CREDIT?
Yes, you can select this payment option at checkout. Once payment is received we will ship the goods direct to you.
HAVE NOT YET RECEIVED ANY EMAILS REGARDING YOUR RECENT ORDER?
After we process and ship your order (usually within 1-2 business days), you should receive a confirmation email that your delivery is on its way. If you did not receive an email confirmation, please contact us via email at info@sleepphones.co.nz or via phone on 022 093 9060. Also, please be sure to add info@sleepphones.co.nz to your approved sender list and check your spam mail folder.
HAVE NOT YET RECEIVED YOUR ORDER?
Most NZ customers will receive their orders within 7 to 10 business days. If you have yet to receive an email regarding order shipment confirmation, please contact us via email at info@sleepphones.co.nz or via phone on 022 093 9060. If you have not received any emails, you may need to check your spam mail folder for emails. If it's unclear what has happened to your order, we can certainly help you find out!
DO YOU SHIP OVERSEAS?
Yes! We we can arrange this for you on request. Just email us at: info@sleepphones.co.nz with the details.
I AM AN OVERSEAS CUSTOMER AND WANT TO SHIP TO A LOCATION WITHIN NZ BUT CAN'T ENTER MY ADDRESS DETAILS.
Please email me with your order and I will process this for you, sending you an invoice for payment. We always aim to action such requests within a 24 hour period!
HOW LONG DOES IT TAKE FOR AN ORDER TO REACH A CUSTOMER OVERSEAS?
Typically, orders sent overseas arrive by first class mail within 1-5 weeks, but we cannot guarantee that.
DO YOU GIFT WRAP?
Yes we are happy to gift wrap for you. Once you have placed your order please email us with your order reference indicating 'gift wrap please' and if you have a message you would like us to include please let us know clearly what that is in the email and we will include a small gift card with your order. No extra charge!
CAN SLEEPPHONES® BE PURCHASED NEAR ME?
Currently SleepPhones® are only available online in NZ though we are working with a number of retailers to get them into a store near you soon!

Exchanges & Returns, Warranty

EXCHANGE
Yes! We are happy for you to exchange your product, we understand that when your receive it you might need to review size, colour or type. Please just email us at: info@sleepphones.co.nz to find out the process of how to make this happen.
RETURNS
Yes! You can return your item within 30 days of purchase as long as the item is in near new condition, is accompanied by the original receipt and packaging. Please email us at info@sleepphones.co.nz so we can organise this for you.
EMAIL
Email is the best way to contact us. Please email info@sleepphones.co.nz. Please be sure to add our above email address to your approved sender list. Or check your junk mail folder if you do not hear back in 1 business day. If the question is regarding an order, please include your order information so we help you as efficiently as possible.
PHONE
You can contact us on mobile: 022 093 9060.


Warranty

QUICK WARRANTY INFORMATION
If your headphones arrived with problems or if you have any questions, please email us: info@sleepphones.co.nz

SleepPhones® and RunPhones® are warranted to be free from manufacturing defects for one year from the date of purchase. This warranty does not cover product failures caused by abuse, inappropriate cleaning, customer attempted alterations/repairs, or events beyond our control. If your headphones stop working in one year, please mail in the broken part to us for repair or replacement along with the Warranty/Return/Exchange Claim Form (please email us to obtain this form). If the speakers or the wire breaks, just send that part in for repair - please keep the headband portion. We are unable to cover your shipping costs.

Please allow 1-2 weeks (for NZ customers) or 6 weeks (for international customers) for delivery of the repair. Please see the detailed warranty information below.

Please note that we cannot accept eBay purchases, unauthorized sellers or items bought as previously used as we cannot guarantee these products in a secondary market. Please keep your receipt and provide this with your claim.

DETAILED WARRANTY INFORMATION

ONE-YEAR LIMITED WARRANTY

What Does The Warranty Cover?:
AcousticSheep warrants that its products shall be free from defects in materials or workmanship, with the exceptions stated below.

What Is The Period Of Coverage?:
This warranty runs for one year from the date of purchase. The term of any warranties implied by law shall expire when your limited warranty expires.

What Does The Warranty Not Cover?:
This warranty does not cover any defect, malfunction or failure that occurs as a result of: improper installation; misuse or failure to follow the product directions; abuse; or use with improper, unintended or faulty equipment. Specifically, this warranty does not cover the battery, which may wear out with normal use. In no event will AcousticSheep or Chocabloc Limited be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever arising out of or related to your use of the product, however caused, regardless of the theory of liability (contract, tort or otherwise) and even if AcousticSheep and/or Chocabloc Limited has been advised of the possibility of such damages. Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.

What Will AcousticSheep and/or Chocabloc Limited Do To Correct The Problem?:
AcousticSheep and/or Chocabloc Limited will, at its option, repair or replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured, or is out of stock, at its option, AcousticSheep or Chocabloc Limited may replace your product with a similar or better AcousticSheep product.

How To Get Warranty Service?:
To get a covered product repaired or replaced, please follow the instructions above. Return shipments shall be at the customer's expense, and the return must be accompanied by the original proof of purchase. You should track the shipment as appropriate because you are responsible for the product until it arrives at Chocabloc Limited.


Sizing & Headband Care Instructions

HOW DO I FIGURE OUT WHAT SIZE TO BUY?

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Please note on this chart the 'Extra Small' refers to 'Small' and the 'Extra Large' refers to 'Large' in the NZ Sleepphone shop. If you are using the sizing for Runphones 'One Size Fits Most' is referrenced as 'Medium'

Almost everyone fits into the one size fits most. The headbands do stretch a bit, so if you are between sizes, we suggest going with the smaller size. Having the proper size headband, with a snug fit, is crucial not only for comfort but for sound, too. If the headband is too loose it will cause the speakers to move around. Our SleepPhones Headphones come in our signature SheepCloud™ Knitted Fabrics in two different blends. The fleece is 95% polyester and 5% spandex and the breeze is 88% polyester and 12% spandex. You can find a short demonstration video on how to find the proper size measurement below. If you order the wrong size, we would be happy to exchange it for you. Please find more information on our site at: Warranty

WHAT ARE THE CARE INSTRUCTIONS FOR SLEEPPHONES®?
We recommend that the headbands be washed occasionally to remove the build-up of oils, which causes the headbands to stretch and lose their proper fit. Please view our quick video for details on removing and reinserting the speakers.

Our SheepCloud™ fabric does not contain any animal and plant fibers that may cause an allergy problem. They are not treated with any fabric softeners or fire retardant chemicals.

Machine washable: any temperature is fine, but warm water is preferred
Fabric softener: not recommended, as it reduces the wicking properties that keep you comfortable at night
Bleach: not recommended
Machine dry: low heat preferred
Iron: do not iron, as the fabric will melt on high heat
Dry Clean: do not dry clean, as this increases flammability
Flammability: our fleece is much less flammable than other fleece on the market. A certificate for confirmation to the flammable fabrics act is available upon request.


Speakers and Product Information

Please see the specifications in the attached documents below. Any questions just email us at: info@sleepphones.co.nz.

ARE THE SPEAKERS RELATIVELY FLAT?
The speakers are not completely flat, but are very thin discs that are enclosed in felt. The speakers are a special design made exclusively for us by a company that also makes high-end audiophile quality speakers. We cannot claim audiophile status, but most people are pleasantly impressed with the sound quality. Most people cannot feel them when sleeping on their side.
ARE THE RIGHT AND THE LEFT SPEAKERS CLEARLY MARKED?
The right side speaker has red stitching on the fabric square and the left side speaker has green stitching on the fabric square. It is necessary that the speakers be placed properly in the headband since they are stereo and play side specific sounds, which is very important if the user is listening to music utilizing binaural beats technology or any other recordings that have side specific tones. The speakers are moveable within the headband and can be moved in to proper position over each individual's ears. Please view this short video for more information regarding Speaker Placement.
HAVE THERE BEEN DIFFERENT VERSION OF SLEEPPHONES®?
Yes. SleepPhones® have developed different versions over time, we love to continually improve!
WHAT IS THE CURRENT VERSION OF SLEEPPHONES®?
Our latest Product now features our SleepPhones® tag in the back of the headband near the velcro opening.

Colors: Midnight Black (fleece), Quiet Lavender (fleece) and Soft Gray (fleece) and Galaxy Blue (breeze)
Band Material: Fleece fabric: 95% polyester, 5% spandex or Breeze fabric: 88% polyester, 12% spandex
Sizes: Extra Small, One Size Fits Most and Extra Large
Speakers: Are fully adjustable. Just shift them around within the headband for perfect placement
Washing: Headbands are machine-washable after removing the speakers through the velcro opening




Health & Safety

IS IT SAFE TO USE SLEEPPHONES® WIRELESS BLUETOOTH® TECHNOLOGY? WHAT ABOUT EMFS?
In a word, yes. We feel confident that all of our products, including the SleepPhones® Wireless, are safe. SleepPhones® generate much much less EMF (electromagnetic fields) than cell phones, so the risk is minimal. Dr Lai has written an extensive reply to this question, which can be found at the following link: EMF

We want to point out that cell phones emit 200 times more power than the Bluetooth® chip that we use. So while the safety tips apply to cell phones, they do not apply to our Bluetooth® device. For Bluetooth® devices, the WHO (World Health Organization), CDC (Centers for Disease Control and Prevention), FCC (Federal Communications Commission), FDA (Food and Drug Administration), Bluetooth SIG (Bluetooth Special Interest Group) or IARC (International Agency for Research on Cancer) have not found it necessary to issue any safety advice.

HOW DO I PROTECT AGAINST HEARING DAMAGE?
As with any headphones, you should not listen to sounds at a volume of 85 dB or higher. 85 dB is equal to the sound of a hairdryer or lawnmower. Studies show that you can tolerate only up to 8 hours a day of music at 85dB before risking hearing loss. For more information, please visit the following link: Decibels

Compatibility and Usage

WHAT PRODUCTS ARE COMPATIBLE WITH SLEEPPHONES®?
Smartphones, iPods, MP3 players, computers, tablet, radios, CD players and noise machines will work with SleepPhones®. For the wired models, devices need to have a standard 3.5mm jack. To use the wireless model, devices must have Bluetooth® capability for pairing.
DO SLEEPPHONES® MUTE EXTERNAL NOISES?
SleepPhones® were constructed to minimize ambient noises. Users listen to music or white noise to help them to relax, which enables them to fall asleep faster and helps to reduce background noises. However, the product does not have any external equipment to eliminate noise. SleepPhones® were designed to be noise blocking, not noise canceling.
CAN YOU STILL HEAR AN ALARM CLOCK WHILE USING SLEEPPHONES®?
Yes, users will be able to hear an alarm clock. It will only be slightly muffled by the fabric around the ears. We feel that being able to hear a fire alarm or a child monitor in the middle of the night is important. SleepPhones® were designed to be noise blocking, not noise canceling.
CAN SLEEPPHONES® BE USED BY SOMEONE WHO IS HARD OF HEARING OR WHO USES HEARING AIDS?
SleepPhones® can play music quite loudly, so user's can turn up the volume to compensate for mild hearing loss. For customers listening to music utilizing the binaural beats technology, the benefit may not work as well if the hearing loss is not the same in the left and right ears since the binaural beats are based on a stereo sound principle.

Many people with hearing aids have reported that SleepPhones® work well with them. However, SleepPhones® do not have the T-switch technology. Individual results will vary.

CAN SLEEPPHONES® BE USED FOR PURPOSES OTHER THAN SLEEP?
Absolutely! Since the speakers have a full frequency response, SleepPhones® can be used to listen to music, meditation, hypnosis, self-improvement, biofeedback, audiobooks, or podcasts. They are a great travel companion!
ARE BINAURAL BEATS AN EFFECTIVE WAY TO SUSTAIN SLEEP?
Research on binaural beats shows that it is quite effective in inducing the frequencies associated with sleep in your brain.

When listening to soundtracks that utilize binaural beat technology, you may be aware of a soft humming which is actually the binaural beats. Try to not focus on the sound. Ideally, they should be barely audible when you listen to the soundtracks that the binaural beats are incorporated in to.

There are other factors that can impact binaural beats, such as Dolby technology or certain sound enhancements that your music player may use. Those technologies need to be turned off. Sometimes computers will read music files in different ways, and going from one medium to another using different file types and file compressions will also impact the binaural beats. We agree that it's a complicated technology. We can offer CDs that will definitely transmit the specific sounds you seek - as long as they are played on a CD player that does not distort the sounds with enhancements like Dolby. If you are interested in purchasing CDs please contact us at: info@sleepphones.co.nz.

We welcome you to do your own research online regarding binaural beats. We have heard from many very satisfied customers, and their comments are listed in the testimonials section of our website. Testimonials


Care Instructions

We suggest not wrapping the cord tightly around the headband while not using the SleepPhones® products. Maybe drape your cord over something or hang it up (it's best to leave it lightly coiled too). We have a great page on our site that shows a demonstration video on how to remove and reinsert the speakers as well as give you a few tips to prolong the life of your product! You can find this page on our website here - http://www.sleepphones.com/Care-Instructions.