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SleepPhones® and RunPhones® are warranted to be free from manufacturing defects for one year from the date of purchase. This warranty does not cover product failures caused by abuse, inappropriate cleaning, customer attempted alterations/repairs, or events beyond our control. If your headphones stop working in one year, please mail in the broken part to us for repair or replacement along with the Warranty/Return/Exchange Claim Form (please email us to obtain this form). If the speakers or the wire breaks, just send that part in for repair - please keep the headband portion. We are unable to cover your shipping costs.
Please allow 1-2 weeks (for NZ customers) or 6 weeks (for international customers) for delivery of the repair. Please see the detailed warranty information below.
Please note that we cannot accept eBay purchases, unauthorized sellers or items bought as previously used as we cannot guarantee these products in a secondary market. Please keep your receipt and provide this with your claim.
ONE-YEAR LIMITED WARRANTY
What Does The Warranty Cover?:
AcousticSheep warrants that its products shall be free from defects in materials or workmanship, with the exceptions stated below.
What Is The Period Of Coverage?:
This warranty runs for one year from the date of purchase. The term of any warranties implied by law shall expire when your limited warranty expires.
What Does The Warranty Not Cover?:
This warranty does not cover any defect, malfunction or failure that occurs as a result of: improper installation; misuse or failure to follow the product directions; abuse; or use with improper, unintended or faulty equipment. Specifically, this warranty does not cover the battery, which may wear out with normal use. In no event will AcousticSheep or Chocabloc Limited be liable for personal injury, or any incidental, special, indirect or consequential damages whatsoever arising out of or related to your use of the product, however caused, regardless of the theory of liability (contract, tort or otherwise) and even if AcousticSheep and/or Chocabloc Limited has been advised of the possibility of such damages. Also, consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
What Will AcousticSheep and/or Chocabloc Limited Do To Correct The Problem?:
AcousticSheep and/or Chocabloc Limited will, at its option, repair or replace any product that proves to be defective in material or workmanship. If your product is no longer being manufactured, or is out of stock, at its option, AcousticSheep or Chocabloc Limited may replace your product with a similar or better AcousticSheep product.
How To Get Warranty Service?:
To get a covered product repaired or replaced, please follow the instructions above. Return shipments shall be at the customer's expense, and the return must be accompanied by the original proof of purchase. You should track the shipment as appropriate because you are responsible for the product until it arrives at Chocabloc Limited.
Please note on this chart the 'Extra Small' refers to 'Small' and the 'Extra Large' refers to 'Large' in the NZ Sleepphone shop. If you are using the sizing for Runphones 'One Size Fits Most' is referrenced as 'Medium'
Almost everyone fits into the one size fits most. The headbands do stretch a bit, so if you are between sizes, we suggest going with the smaller size. Having the proper size headband, with a snug fit, is crucial not only for comfort but for sound, too. If the headband is too loose it will cause the speakers to move around. Our SleepPhones Headphones come in our signature SheepCloud™ Knitted Fabrics in two different blends. The fleece is 95% polyester and 5% spandex and the breeze is 88% polyester and 12% spandex. You can find a short demonstration video on how to find the proper size measurement below. If you order the wrong size, we would be happy to exchange it for you. Please find more information on our site at: Warranty
Our SheepCloud™ fabric does not contain any animal and plant fibers that may cause an allergy problem. They are not treated with any fabric softeners or fire retardant chemicals.
Machine washable: any temperature is fine, but warm water is preferred
Fabric softener: not recommended, as it reduces the wicking properties that keep you comfortable at night
Bleach: not recommended
Machine dry: low heat preferred
Iron: do not iron, as the fabric will melt on high heat
Dry Clean: do not dry clean, as this increases flammability
Flammability: our fleece is much less flammable than other fleece on the market. A certificate for confirmation to the flammable fabrics act is available upon request.
Please see the specifications in the attached documents below. Any questions just email us at: info@sleepphones.co.nz.
Colors: Midnight Black (fleece), Quiet Lavender (fleece) and Soft Gray (fleece) and Galaxy Blue (breeze)
Band Material: Fleece fabric: 95% polyester, 5% spandex or Breeze fabric: 88% polyester, 12% spandex
Sizes: Extra Small, One Size Fits Most and Extra Large
Speakers: Are fully adjustable. Just shift them around within the headband for perfect placement
Washing: Headbands are machine-washable after removing the speakers through the velcro opening
We want to point out that cell phones emit 200 times more power than the Bluetooth® chip that we use. So while the safety tips apply to cell phones, they do not apply to our Bluetooth® device. For Bluetooth® devices, the WHO (World Health Organization), CDC (Centers for Disease Control and Prevention), FCC (Federal Communications Commission), FDA (Food and Drug Administration), Bluetooth SIG (Bluetooth Special Interest Group) or IARC (International Agency for Research on Cancer) have not found it necessary to issue any safety advice.
Many people with hearing aids have reported that SleepPhones® work well with them. However, SleepPhones® do not have the T-switch technology. Individual results will vary.
When listening to soundtracks that utilize binaural beat technology, you may be aware of a soft humming which is actually the binaural beats. Try to not focus on the sound. Ideally, they should be barely audible when you listen to the soundtracks that the binaural beats are incorporated in to.
There are other factors that can impact binaural beats, such as Dolby technology or certain sound enhancements that your music player may use. Those technologies need to be turned off. Sometimes computers will read music files in different ways, and going from one medium to another using different file types and file compressions will also impact the binaural beats. We agree that it's a complicated technology. We can offer CDs that will definitely transmit the specific sounds you seek - as long as they are played on a CD player that does not distort the sounds with enhancements like Dolby. If you are interested in purchasing CDs please contact us at: info@sleepphones.co.nz.
We welcome you to do your own research online regarding binaural beats. We have heard from many very satisfied customers, and their comments are listed in the testimonials section of our website. Testimonials
